(703) 339-2800

FAQ

How do I become an Elite customer?

You can call us at 703-339-2800 or you can contact us through this website. We will walk you through setting up your account.

Do you deliver to businesses?

Yes we do! We deliver to commercial and residential customers alike.

Do I need to own my tank?

You either need to own your tank or have a tank that has been installed by Elite Power and Energy Corp. If another propane supplier owns your tank please call us to discuss your options.

How do I schedule delivery?

We offer both Will Call and Auto-fill options for delivery. Will Call clients monitor their own propane levels and call us to schedule a delivery once their propane level dips below 40%. Auto-fill customers do not need to call as Elite will monitor and fill the tank before the fuel level is too low.

Do I have to use Elite every time I have my tank filled?

If you own your tank, you may choose any supplier to fill your tank. Auto-fill customers may simply notify us to suspend their delivery.

I’m building a new home. Can you install my tank?

Of course, we’d love to!  Call Elite today to discuss sizes, location of installation and pricing.

What payment methods do you accept?

We accept checks and credit cards including Visa, Mastercard, Discover, and American Express.

What size tank do I need?

The size of the tank you install will depend upon the number of propane appliances in your home and your usage. We’ll help you determine your needed tank size based on those factors.

Do I need to be at home to receive a delivery?

Generally, you do not need to be home to receive a delivery. If you have completely run out of gas, or need a safety check, you will need to be at home. Otherwise, we only need to access the tank on the exterior of the home which would not require you to be there if automatic payment has already been established.

How will I know I have received a delivery?

Our delivery technician will leave a delivery receipt for you in your door.

Where can I find out more about propane?

The Propane Education & Research Council (PERC) was formed to promote the safe, efficient use of odorized propane gas as a preferred energy source. PERC is committed to educating the public about propane and propane safety. To contact PERC, call 202-452-8975 or visit the PERC website at usepropane.com.